Your browser is not supporting Java. Check to see which version of Internet Explorer you're using - an upgrade may solve the problem for you.

Microsoft provides a Windows Update website, which allows Windows users to download patches and enhancements to their operating system and Internet Explorer browser. We recommend that members check for Windows Updates on a regular basis.

If upgrading your browser does not solve the problem, you can download and install the Java Virtual Machine component here.

How do I download and install Java Virtual Machine? Click HERE for general guidelines from RANW MLS.

This is due to a bug in Internet Explorer version 6 that prevents information from a back-end database from being displayed after the user navigates away from a results page and then uses the Back button to return to the results page.

To resolve this issue, you need to upgrade your IE 6 browser to include SP1 (Service Pack 1). Click here to go to Microsoft's website, and follow the instructions to download and install the SP1 patch.

If you have downloaded and installed the SP1 but still experience the "Page Expired" problem:
Open your Internet Explorer program, select Tools - Internet Options, click on the Settings button in the Temporary Internet Files area. On the window that appears, click "Every visit to Page," and then slide the bar at the bottom to the right to increase the "amount of disk space to use." Click OK.

If this does not resolve the issue, your computer may have become infection with spyware or adware, or there may be conflicting browser helpers installed on your computer. At the top of this page, there is a document titled "Clearing Browser Helpers." You may wish to review this document for additional information.

Depending on the search criteria, there may not have been any matching properties today. One way to test is to retrieve a prospect, enter a Status Change Date of T-1 (today minus one day) and click the Search button in the left column. Remember that the prospect email only includes New and Price Change statuses.

If you believe you should have received email, CALL Diana or Eric at RANW as soon as possible. We will look at the prospect email process, and see whether any email was generated and sent to your email address. If needed, we can also request that your prospect email for the day be re-run.

If you need to change criteria, you will get the best results possible by using the Return to Search button on the left side panel of each InnoVia search screen. This button will return you to your search criteria screen, clearing the previous set of results, and allow you do execute a reliable search with new or changed criteria.

(If you're working with Prospect searches, be sure to save your Prospect record before you execute the search to find matching listings. If you use the Back button before you save the Prospect, you may save the record with incorrect criteria and your client will receive the wrong listing matches.)

Go back into Misc. – Update Virtual Tour and retrieve this listing, then remove the extra characters and update the tour. This should allow the VT logo to display.

To view a PDF file, a user will need version 7.0 or higher of Adobe Systems Inc.'s Adobe Reader,
which is free and easily downloaded (click here) from the Adobe website.
Note: Some of the most recent browser versions have Adobe Reader pre-loaded.