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Home > MLS > Lockboxes and Keys >

Lockboxes and Keys

  Electronic Lockbox (iBox) / eKEY Program

The RANW MLS offers the Supra System to its MLS and Affiliate Home Inspector members. This patented electronic system offers security and convenience and records each Key that accesses a lockbox, as well as the date and time of each access. This System also allows companies to track their lockbox inventory.

The electronic Key is programmed to control the lockbox access and operation. A keyholder may transmit listing activity information from a lockbox to the central computer via the Key. Once the lockbox information has been transmitted from the lockbox to the central computer, the keyholder can request reports on listing activity.

RANW MLS monthly participation fee for each licensee in a participating MLS office: $11.00 + tax
Monthly participation fee for each licensee in a participating Affiliate Home Inspector office: $20.00 + tax

Reciprocal Key Access


RANW MLS has a reciprocal key agreement with Central MLS and South Central Wisconsin MLS (includes Associations/MLSs of Dodge County and Rock Green). REALTOR® members of the RANW MLS wanting to show properties in those areas need to call the RANW MLS office at 920-739-9108 or 1-800-817-7657 to request the reciprocal key access. Once Central or South Central has authorized access, the MLS member will be notified.

The RANW MLS rules still apply under the special reciprocal Key Agreements and use. To remind you of a few: You must set up a showing, you may not access the property without an appointment, and you may not share your key with any other member.

NON-RANW MEMBERS with a Supra Key:
How to get a Reciprocal Key to show RANW MLS Properties:

  1. Contact your primary board office. Central MLS and South Central Wisconsin MLS (includes Associations/MLSs of Dodge County, Rock Green, LaCrosse, Western Wisconsin pending) have reciprocal key agreements with the RANW MLS.
    a.) Central WI MLS: 715-693-7326
    b.) South Central WI MLS: 608-240-2801
  2. Once a key agreement is submitted to RANW MLS by Central or South Central, we will be able to set up reciprocal access.
  3. Your primary board office will contact you when the key access is set up.
  4. You will have to perform an update to your eKEY app in order to sync your smart device to incorporate the change.
  5. You must set up a showing, you may not access the RANW MLS property without an appointment, and you may not share your key with any other member or non-member.


An eKEY allows your Smartphone to act as an electronic Key to give you access to Supra lockboxes placed on listed properties. The eKEY software keeps track of the lockboxes it has opened throughout the day. At the end of the day the software expires and must be updated through a connection to the Supra network. (Internet must be accessible for an update to occur - if a red X appears over the update key, a network connection is not available.) During the connection, showing data stored in the Smartphone is sent to the network, the Key is updated and messages received. Once the daily update has occurred, you do not need to have cell coverage to open a lockbox. Please click on the link to see all of the features (such as showing feedback, etc.) you can utilize with your eKEY. For a list of compatible devices, click on eKEY Device list.

eKEY basic $95.00 + tax submitted with Application

New Service for RANW MLS Members: Supra Non-Member Access for WIREX Users:
Overview: RANW Member: Are you working with a fellow Realtor in WIREX and want to give them access to a lockbox on your Company listing in the RANW MLS?
Non-member access is NOT for those members who already have reciprocal access through Central WI MLS, South Central WI MLS, La Crosse and/or Western Wisconsin MLS.
For a complete list of areas with Supra Reciprocal access, WIREX coverage areas and WRA Board Jurisdictions, click here.
Supra Keyholders/members of the RANW MLS Lockbox System can use SupraWEB to set up non-member access. This can be done for as little as 2 hours access to 72 hours access where the non-member can access the lockbox a number of times within the set up time. Click HERE for more information.


Lockbox Access Hours: 24-hour access UNLESS changed by the company

Lost / Stolen / Damaged Lockboxes: The MLS leases the use of the boxes to MLS participating companies at no additional cost. If a lockbox is lost, stolen or damaged, the company will be invoiced $99.00 + tax.

To report a lost, stolen or damaged lockbox, please complete and submit this form.

Audit of Lockboxes: An audit of lockboxes is done annually with all participating MLS companies. The MLS reserves the right at any time to request the return of any excess boxes in a participating company’s inventory based on inventory of the company’s current active/pending/contingent listings (120% for residential and 100% for duplex and multi family properties). Ongoing tracking of your company’s lockbox inventory will prove most helpful at audit time.

Supra Agent Support 1-877-699-6787 available from 7:00 a.m. -9:00 p.m., seven days a week

How to Authorize the eKEY App


eKEY Error Codes


eKEY Help Topics


Visit to learn more!

Lockbox and Key Information

ELB Rules - Section 13 of the MLS Rules & Regulations   Home Inspector Company Agreement
How To Obtain A Key   Key Agreement - Home Inspector
Video Tutorials from Supra   Key Agreement - Home Inspector - Addendum
Keybox Assistant        
eKey Device List   Lockbox Return Form
ELB Company Agreement Additional Lockboxes - Request For
Key Agreement - Agent    
Key Agreement - Agent - Addendum Agent Change Form
NonMember Supra Lockbox Access        
NonMember Supra Access        


Many RANW documents are available in PDF format.
To view a document, click on the linked document name or PDF icon.

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