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Home > MLS > Lockboxes and Keys >

Lockboxes and Keys

  Electronic Lockbox (iBox) / eKEY Program

The RANW MLS offers the Supra (GE Interlogix) System to its MLS and Affiliate Home Inspector members. This patented electronic system offers security and convenience and records each Key that accesses a lockbox, as well as the date and time of each access. This System also allows companies to track their lockbox inventory.

The electronic Key is programmed to control the lockbox access and operation. A keyholder may transmit listing activity information from a lockbox to the central computer via the Key. Once the lockbox information has been transmitted from the lockbox to the central computer, the keyholder can request reports on listing activity.

RANW MLS monthly participation fee for each licensee in a participating MLS office: $11.00 + tax
Monthly participation fee for each licensee in a participating Affiliate Home Inspector office: $20.00 + tax

Reciprocal Key Access

RANW MLS has a reciprocal key agreement with Central MLS, Lakes Area REALTORSŪ Association and South Central Wisconsin MLS (includes Associations/MLSs of Dodge County and Rock Green). REALTORŪ members in MLS wanting to show properties in those areas need to call the MLS office at 920-739-9108 or 1-800-817-7657 and ask for Angela to request the reciprocal key access. Once Central, Lakes Area or South Central has authorized access, the MLS member will be notified. The RANW MLS rules still apply under the special reciprocal Key Agreements. To remind you of a few: You must set up a showing, you may not access the property without an appointment, and you may not share your key with any other member.

eKEY and fob

An eKEY and fob allows your Smartphone to act as an electronic Key to give you access to Supra lockboxes placed on listed properties. The eKEY software keeps track of the lockboxes it has opened throughout the day. At the end of the day the software expires and must be updated through a connection to the Supra network. (Internet must be accessible for an update to occur - if a red X appears over the update key, a network connection is not available.) During the connection, showing data stored in the Smartphone is sent to the network, the Key is updated and messages received. Once the daily update has occurred, you do not need to have cell coverage to open a lockbox. Please click on the link to see all of the features (such as showing feedback, etc.) you can utilize with your eKEY. For a list of compatible devices, click on eKEY Device list.

eKEY basic and fob $95.00 + tax submitted with Application


Lockbox Access Hours: 7:00 a.m. - 10:00 p.m. (Standard Time)
  8:00 a.m. - 11:00 p.m. (Daylight Savings Time)

Lost / Stolen / Damaged Lockboxes: The MLS leases the use of the boxes to MLS participating companies at no additional cost. If a lockbox is lost, stolen or damaged, the company will be invoiced $69.00 + tax.

To report a lost, stolen or damaged lockbox, please complete and submit this form.

Audit of Lockboxes: An audit of lockboxes is done annually with all participating MLS companies. The MLS reserves the right at any time to request the return of any excess boxes in a participating company’s inventory based on inventory of the company’s current active/pending/contingent listings (120% for residential and 100% for duplex and multi family properties). Ongoing tracking of your company’s lockbox inventory will prove most helpful at audit time.

Supra Agent Support 1-877-699-6787

Option 1: Technical Support 7:00 a.m. - 9:00 p.m., seven days a week
Option 3: Product Information 7:00 a.m. - 9:00 p.m., seven days a week

How to Authorize the eKEY App


eKEY Error Codes


eKEY Help Topics


Visit to learn more!

Lockbox and Key Information

ELB Rules - Section 13 of the MLS Rules & Regulations Home Inspector Participation Confirmaton
How To Lease A Key   Key Agreement - Home Inspector
Video Tutorials from Supra   Key Agreement - Home Inspector - Addendum
eKey Device List   Lockbox Return Form
ELB Company Agreement Additional Lockboxes - Request For
Key Agreement - Agent Lost Key or Cradle Affadavit
Key Agreement - Agent - Addendum Agent Change Form


Many RANW documents are available in PDF format.
To view a document, click on the linked document name or PDF icon.

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which is free and easily downloaded (click here) from the Adobe website.
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