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!! Paragon Parallel - Who to Contact for Support

  Paragon is in Parallel mode for members who have done online or live training. Members should be spending time as often as possible to learn the new system.

If you have questions or need assistance with functions in Paragon, please call 1.877.657.4357 or 877.453.7657. (1-877-MLS-HELP or 1-877-HELP-MLS.)

Once connected to BlackKnight Paragon's Customer Care support -- Select #1, and # 1 again. Someone may answer immediately or you may be placed on hold until the next support agent is available. They will ask for your name and your MLS (we are RANW) and your phone number.

Login:
If your password is not letting you access Paragon, click Forgot your Password and Paragon will email you a temporary password. This will allow you to get into Paragon ~ but ONLY if you have completed either the online or live Paragon classes.

Important: For any listing issues:

If you think there may be something incorrect on your listing that was transferred from InnoVia to Paragon, you may email this information to RANW MLS: listings@ranw.org. Please include in subject line: Listing Error on Paragon MLS # 51234567 e.g., and attach displays from BOTH systems, or send screen shots from BOTH systems showing what the item is. Your email will be reviewed by MLS, and a response emailed back to you. Please do not call we will need the info in an email in order to track.

Thank you for your ongoing patience and support during this transition!

 

 

 

 


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