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*iPhone Updates Affecting eKEY/fob

  If you are having difficulty opening a lockbox with an eKEY fob using an iPhone or receive an error code 9AOD, follow these steps:
1. Close all apps on the iPhone.
a. Double click on the Home button.
b. Swipe up on each app to close it.
2. If the eKEY fob has three bums on the back of
a. Power on the eKEY fob.
b. Press the power button five times within 10
seconds. The green light will flash quickly
and the eKEY fob will turn off.
3. Go into phone settings and select Bluetooth.
a. Forget the Supra device/fob.
4. Restart phone and go into eKEY app.
a. Select Obtain Key and turn fob on and point
at lockbox. The fob should automatically
connect to your phone. There is no need to
pair it.

If you are still having trouble please contact Angela or Kristen and we will be happy to set up a time to come in so we test.





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